“We never have qualms about inventory because it’s almost like money in the bank. Everybody wants everything fairly quickly. Our inventory has been a big help for us,” Ciminero observes. “Service is the name of the game whether you’re unplugging sewers or installing garage doors. You lose the edge if you make customers wait two or three days.”
Keeping the company’s stock diverse also creates business opportunities. “We stock parts that are pretty much universal to most garage doors, so we can service just about any residential or commercial garage door or garage door opener,” Ciminero states.
The company also stocks the same electric opener it did 26 years ago. That way, if customers need a replacement part on a 10 year-old opener, Great Garage can supply it. “Some companies switch around and consequently you can’t get parts for openers that are maybe three years old.